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Our Offices
Bangalore Office
Unit 101, OXFORD TOWERS 139, Kodihalli, Bengaluru Karnataka 560008
Toronto Office
111 Peter Street Suite 600, Toronto, ON M5V 2H1 Canada
Top 1% on Upwork
Microsoft azure partner
Bring conversations to life with intelligent voice and chat agents that connect seamlessly with your customers. Our solutions go beyond simple bots - they learn, adapt, and respond naturally to deliver human-like interactions 10+ languages.
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At Pathnovo, we design AI agents that combine natural language understanding, real-time personalization, and multi-channel integration. From customer service to sales and internal support, our conversational AI ensures faster responses, deeper engagement, and measurable efficiency gains across all touchpoints.
Our agents track conversation context, remember past interactions with individual users, and adjust tone and complexity based on how someone communicates. If a user prefers short answers, the agent gets concise. If they ask technical questions, the agent shifts into expert mode. It's like having a support rep who knows each customer personally.
Standard bots follow rigid decision trees – if you say X, I respond with Y. Our agents understand intent, handle tangents naturally, and know when to escalate to a human. They use natural language processing to catch nuance, recognize sarcasm, and respond conversationally instead of robotically.
We handle complex, real-world conversations – the kind where users jump between topics, ask follow-ups, or change their mind. Our agent maintains context across dozens of turns, remembers what was said earlier, and guides the user to resolution without losing the thread.
Seamlessly. Our agents recognize when they've hit their limits and hand it off to a human with full context – the person picks up mid-conversation without the customer repeating themselves. It's a smooth transition, not a frustrating dead-end.
They share the same brain. A customer can start a conversation on voice, switch to chat, and the agent knows exactly where you left off. It's truly omni-channel – one unified system, not disconnected silos.