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Bangalore Office
Unit 101, OXFORD TOWERS 139, Old HAL Airport Rd, Kodihalli, Bengaluru, Karnataka 560008
Pathnovo Solutions Private Limited · Effective Date: July 24, 2026
Pathnovo Solutions Private Limited, a company incorporated under the Companies Act, 2013, having its registered office at Unit 101, Oxford Towers, 139, HAL Old Airport Road, Kodihalli, Bengaluru, Karnataka 560008 (collectively referred to as “us”, “we”, or “Pathnovo”), operates an AI-powered document intelligence platform that enables engineering consulting firms, EPC contractors, operators, and related industry participants to automate the reading, extraction, and structuring of engineering documents, including Piping and Instrumentation Diagrams (P&IDs), isometrics, datasheets, and related engineering deliverables (“Platform”). We provide our services (“Services”), inter alia, through our website at pathnovo.com (the “Website”).
These Terms and Conditions (“Terms”) govern your access to and use of the Platform, the Website, and all services, tools, APIs, data outputs, and related features made available by Pathnovo. These Terms constitute a legally binding agreement between you and Pathnovo. Your use of and access to the Services is also subject to our Privacy Policy (“Privacy Policy”), which is incorporated herein by reference and available on the Website.
PLEASE READ THESE TERMS CAREFULLY BEFORE ACCESSING OR USING THE PLATFORM OR SERVICES. BY ACCESSING THE WEBSITE, SUBMITTING DOCUMENTS, OR OTHERWISE USING ANY PART OF THE SERVICES, YOU AGREE TO BE BOUND BY THESE TERMS AND THE PRIVACY POLICY. IF YOU DO NOT AGREE TO THESE TERMS, YOU MUST NOT ACCESS OR CONTINUE TO USE THE SERVICES.
If you access or use the Services on behalf of a company, firm, organisation, or other legal entity (“Organisation”), you represent and warrant that you have the authority to bind that Organisation to these Terms, and references to you in these Terms shall include both you individually and the Organisation.
The Services are not designed for, marketed to, or directed at individuals acting in a personal or consumer capacity.
By accessing or using the Services, you represent and warrant that: (a) you are at least eighteen (18) years of age; (b) if accessing the Services on behalf of an Organisation, you are duly authorised to enter into legally binding agreements on that Organisation’s behalf; (c) your use of the Services complies with all applicable laws and regulations in your jurisdiction; and (d) you are not accessing the Services from a jurisdiction in which doing so would be prohibited or restricted under applicable law.
Pathnovo reserves the right to verify your eligibility at any time and to refuse access, suspend, or terminate the Services in respect of any person or Organisation that does not satisfy these requirements.
Pathnovo’s Services are delivered on a project or engagement basis pursuant to individual statements of work. Access to the Platform is granted directly by Pathnovo to authorised client personnel upon execution of a statement of work.
“ Authorised Users” means employees, agents, contractors, or representatives of your Organisation who have been expressly authorised in writing by Pathnovo to access the Platform in connection with a specific engagement. You are responsible for ensuring that: (a) access credentials or access links provided by Pathnovo are used exclusively by Authorised Users; (b) access is not shared with, transferred to, or used by any person who is not an Authorised User; and (c) any Authorised User whose authority is revoked or who ceases to be employed or authorised by your Organisation is promptly notified to Pathnovo for access revocation.
You must notify Pathnovo immediately at hello@pathnovo.com upon becoming aware of any unauthorised access to or use of the Platform in connection with your engagement. Pathnovo shall not be liable for any loss, damage, or liability arising from your failure to comply with this obligation.
Pathnovo’s Platform is an AI-powered document intelligence solution. It reads, processes, and extracts structured data from engineering documents provided by clients (“Client Data”), and produces structured data outputs and deliverables (“Output Data”) in formats specified by the client and as detailed in the applicable statement of work.
The Platform is a professional productivity and automation tool. Output Data is generated by AI models and is subject to the review and verification obligations described in the ‘AI Features, Accuracy, and Limitations’ section of these Terms. Output Data does not constitute engineering advice, design certification, safety certification, or any form of professional engineering opinion. All final engineering decisions, verifications, and approvals remain the sole professional responsibility of the client’s qualified engineers.
The Platform is available in multiple deployment configurations, including cloud-hosted (India or GCC data residency as applicable), on-premises, and air-gapped deployments. The applicable deployment configuration and data residency requirements are as specified in the relevant statement of work (“Statement of Work”).
The Platform is powered by proprietary AI models developed by Pathnovo and trained on real P&IDs, isometrics, vendor datasheets, and related engineering documentation (“Pathnovo AI”).
You acknowledge and agree that:
You agree to access and use the Services only for lawful purposes and in accordance with these Terms and all applicable laws. You agree that you will:
You agree that you will not:
The client is responsible for all acts and omissions of its Authorised Users in connection with the Services. The client must ensure that Authorised Users are aware of and comply with these Terms. The client must promptly notify Pathnovo when any Authorised User’s authority is revoked, so that their access to the Platform may be terminated.
As between Pathnovo and the client, the client retains all intellectual property rights in and to Client Data. The client grants Pathnovo a non-exclusive, limited licence to access, process, analyse, and use Client Data solely for the purpose of delivering the Services, in accordance with the applicable Statement of Work, and for no other purpose.
Pathnovo will process Client Data in accordance with the Privacy Policy and the applicable Statement of Work.
Client Data will be stored and processed in the data residency location specified in the applicable Statement of Work (being India, GCC, or such other location as agreed). Pathnovo will not transfer Client Data to any other jurisdiction without the client’s prior written consent, except where required by applicable law.
Pathnovo grants the client a non-exclusive, perpetual, royalty-free licence to use, copy, modify, and incorporate Output Data for the client’s internal business purposes and for delivery to the client’s end-clients as part of engineering project deliverables.
The client is solely responsible for verifying the accuracy, completeness, and fitness for purpose of all Output Data before it is used for any engineering, procurement, safety, construction, or commercial purpose. Pathnovo’s domain engineers review AI-generated outputs to verify accuracy on safety-critical fields, ambiguous symbols, and non-standard conventions; however, this does not constitute a formal engineering sign-off or design verification.
Pathnovo warrants that it will perform the Services using reasonable skill and care and will apply its standard QA processes to Output Data as part of the agreed service scope.
The Platform, the Website, and all software, AI models, model weights, algorithms, computer vision systems, infrastructure, tools, methods, processes, templates, designs, branding, trade marks, and know-how developed or owned by Pathnovo (“Pathnovo IP”) are and shall remain the exclusive property of Pathnovo and its licensors. Nothing in these Terms transfers any intellectual property rights in Pathnovo IP to the client. The client acknowledges that Pathnovo IP incorporates valuable proprietary technology and trade secrets, and agrees not to reverse engineer, decompile, disassemble, or attempt to access the underlying source code, model weights, or algorithms of the Platform.
As between the parties, all intellectual property rights in and to Client Data remain with the client or its licensors. Pathnovo acquires no intellectual property rights in Client Data by virtue of processing it on the Platform.
If the client provides Pathnovo with any feedback, suggestions, comments, or ideas regarding the Platform or Services (“Feedback”), the client grants Pathnovo a perpetual, irrevocable, worldwide, royalty-free, sub-licensable licence to use and incorporate such Feedback into the Platform or otherwise in Pathnovo’s business, without any obligation of confidentiality, attribution, or compensation to the client.
Each party agrees to: (a) hold the other party’s confidential information in strict confidence using at least the same degree of care as it uses to protect its own confidential information, but in any event no less than reasonable care; (b) not use the other party’s confidential information for any purpose other than performing its obligations or exercising its rights under these Terms; and (c) not disclose the other party’s confidential information to any third party without the disclosing party’s prior written consent, except to its employees, agents, advisers, or subcontractors on a strict need-to-know basis and under equivalent written confidentiality obligations.
“Confidential Information” means any information disclosed by one party to the other in any form, that is designated as confidential or that a reasonable person would consider confidential given its nature and the circumstances of disclosure. Confidential Information excludes information that: (i) is or becomes publicly available through no fault of the receiving party; (ii) was already in the receiving party’s possession before disclosure; (iii) is independently developed by the receiving party without reference to the disclosing party’s confidential information; or (iv) is required to be disclosed by applicable law, court order, or a competent regulatory authority, provided that the receiving party gives the disclosing party prompt written notice and reasonable cooperation to seek a protective order or equivalent relief.
The confidentiality obligations in this section shall survive termination or expiry of these Terms for a period of five (5) years, except in relation to Client Data and trade secrets, which shall remain subject to confidentiality obligations indefinitely for so long as they remain confidential.
The fees payable by the client for the Services (“Fees”) shall be as set out in the applicable Statement of Work. The fee structure, payment schedule, and due dates applicable to each engagement shall be as specified in the applicable Statement of Work. Unless otherwise specified in the Statement of Work:
Pathnovo reserves the right to: (a) charge interest on overdue amounts at the rate of one and one-half percent (1.5%) per month (or the maximum rate permitted by applicable law, if lower) from the due date until payment is received in full; and (b) suspend the Services if any invoice remains unpaid for more than thirty (30) days after its due date, following the fifteen (15) business days’ cure period as per the ‘Term and Termination’ section of these Terms. For avoidance of doubt, any failure to clear the invoices within thirty (30) days of the due date shall constitute a material breach and shall trigger the cure period under the ‘Term and Termination’ section of these Terms. Any fees paid to Pathnovo under a Statement of Work shall not be subject to any set-off, counterclaim, or deduction without Pathnovo’s prior written consent.
The client warrants that:
EXCEPT AS EXPRESSLY SET OUT IN THESE TERMS, THE PLATFORM AND SERVICES ARE PROVIDED “AS IS” AND “AS AVAILABLE”. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, PATHNOVO MAKES NO WARRANTY, EXPRESS OR IMPLIED, INCLUDING ANY IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT. PATHNOVO DOES NOT WARRANT THAT THE PLATFORM WILL BE AVAILABLE WITHOUT INTERRUPTION, DELAY, OR ERROR. OUTPUT DATA IS AI-GENERATED AND SUBJECT TO THE REVIEW OBLIGATIONS DESCRIBED IN THESE TERMS. PATHNOVO MAKES NO WARRANTY THAT OUTPUT DATA WILL BE ACCURATE, COMPLETE, OR FIT FOR ANY PARTICULAR ENGINEERING, SAFETY, PROCUREMENT, OR COMMERCIAL PURPOSE, AND THE CLIENT BEARS SOLE RESPONSIBILITY FOR VERIFYING OUTPUT DATA BEFORE RELIANCE OR USE.
To the maximum extent permitted by applicable law, neither party shall be liable to the other for any indirect, incidental, special, consequential, or punitive damages (including loss of profits, data, goodwill, or business interruption) arising out of or in connection with these Terms or the Services.
Pathnovo’s aggregate liability to the client for all claims arising under or in connection with these Terms shall not exceed the total Fees paid by the client to Pathnovo in the three (3) months immediately preceding the event giving rise to the claim.
Without limiting the foregoing, Pathnovo shall not be liable for any loss, damage, liability, cost, or expense arising from: (a) the client’s failure to verify Output Data before use or reliance; (b) inaccuracies or errors in Client Data submitted to the Platform; (c) the client’s use of Output Data in a manner inconsistent with these Terms or the applicable Statement of Work; (d) any engineering, safety, procurement, or commercial decision made by the client on the basis of Output Data; (e) the acts or omissions of any Third-Party Services; or (f) any failure or delay attributable to a force majeure event.
Nothing in these Terms excludes or limits liability for gross negligence or wilful misconduct.
The client shall indemnify, defend, and hold harmless Pathnovo and its officers, directors, employees, agents, and successors from and against any and all claims, liabilities, damages, losses, penalties, costs, and expenses (including reasonable legal fees) arising out of or relating to: (a) the client’s breach of any representation, warranty, or obligation under these Terms; (b) Client Data, including any claim that Client Data infringes the intellectual property rights, privacy rights, or other rights of any third party; (c) the client’s use or misuse of the Services or Output Data; or (d) the client’s violation of applicable law.
These Terms come into effect on the date you first access the Website, are granted access to the Platform, or execute a Statement of Work with Pathnovo (the “Commencement Date”) and continue until terminated or until the expiry of the applicable Statement of Work, whichever is later.
Either party may terminate these Terms or a Statement of Work on thirty (30) days’ prior written notice to the other party. Either party may terminate these Terms or any Statement of Work with immediate effect by written notice if: (a) the other party commits a material breach and fails to remedy such breach within fifteen (15) days of receiving written notice identifying the breach and requiring remedy; or (b) the other party becomes insolvent, is wound up, has a receiver, liquidator, or administrator appointed, or ceases to carry on business.
Pathnovo may suspend or terminate the client’s access to the Services immediately upon written notice if: (i) the client fails to pay any undisputed Fees when due and such failure continues for fifteen (15) days after written notice; (ii) the client uses the Services in a manner that violates applicable law or these Terms and poses a material risk to the Platform, other clients, or third parties; or (iii) Pathnovo is required to do so by a competent regulatory, governmental, or judicial authority.
Upon termination or expiry of these Terms or any Statement of Work:
The following sections/clauses shall survive termination or expiry of these Terms: Intellectual Property, Confidentiality, Warranties (disclaimers only), Output Data and Quality Assurance (client licence to use Output Data), Limitation of Liability, Indemnification, Governing Law and Dispute Resolution, and General Provisions.
The Platform may integrate with or connect to third-party software platforms, tools, or services, including document management systems (such as AVEVA EDMS, Aconex, OpenText Documentum, SharePoint), engineering authoring tools, ERP systems (including SAP PM and IBM Maximo), and data platforms (“Third-Party Services”). Pathnovo does not endorse, control, or assume any responsibility for Third-Party Services or their data handling practices. The client’s use of any Third-Party Service is subject to that third party’s terms of service and privacy policies. The client is responsible for ensuring that any integration between the Platform and Third-Party Services complies with the applicable third-party terms and with applicable law.
Neither party shall be liable for any failure or delay in the performance of its obligations (other than payment obligations) under these Terms to the extent that such failure or delay is caused by circumstances beyond that party’s reasonable control (“Force Majeure Event”), including acts of God, natural disasters, epidemic or pandemic, governmental action or regulation, war, civil unrest, terrorism, labour strikes, cyberattacks on third-party infrastructure (not attributable to that party’s negligence), or failure of Third-Party Service providers. The affected party shall notify the other party promptly in writing upon the occurrence of a Force Majeure Event and shall use commercially reasonable endeavours to resume performance as soon as practicable. If a Force Majeure Event continues for more than sixty (60) consecutive days, either party may terminate the affected Statement of Work upon written notice without liability, save that the client shall pay for all Services performed by Pathnovo prior to termination.
These Terms and all disputes or claims arising out of or in connection with them (including non-contractual disputes or claims) shall be governed by and construed in accordance with the laws of India, without regard to its conflict of laws principles.
Any dispute arising out of or relating to these Terms shall first be referred to senior management of each party for good faith negotiation. If unresolved within thirty (30) days of written notice, it shall be finally resolved by arbitration under the Arbitration and Conciliation Act, 1996, before a sole arbitrator appointed by mutual agreement (or by the competent court failing such agreement), with seat at Bangalore, Karnataka, conducted in English. The arbitral award shall be final and binding.
Notwithstanding the above, either party shall be entitled to seek urgent interim or interlocutory relief (including injunctive relief) from any court of competent jurisdiction to prevent irreparable harm or to preserve the status quo pending the constitution of the arbitral tribunal, without such action constituting a waiver of the right to arbitrate. The courts of Bangalore, Karnataka, India shall have exclusive jurisdiction in respect of any matters not subject to arbitration and in respect of the enforcement of any arbitral award.
These Terms, together with the Privacy Policy and any applicable statements of work, constitute the entire agreement between the parties with respect to the subject matter hereof and supersede all prior or contemporaneous communications, representations, agreements, and understandings, whether written or oral, relating to the same subject matter.
Pathnovo reserves the right to update or amend these Terms at any time by publishing the updated Terms on the Website. Your continued use of the Services after the effective date of any amendment constitutes your acceptance of the amended Terms. Amendments to a Statement of Work require the written agreement of both parties.
If any provision of these Terms is found to be invalid, unlawful, or unenforceable by a court or tribunal of competent jurisdiction, that provision shall be severed or modified to the minimum extent necessary, and the remaining provisions shall continue in full force and effect.
The client may not assign, transfer, charge, novate, or sub-license any of its rights or obligations under these Terms without Pathnovo’s prior written consent. Pathnovo may assign its rights and obligations under these Terms to any affiliate, successor entity, or acquirer of all or substantially all of Pathnovo’s business or assets, upon written notice to the client.
The parties are independent contractors. Nothing in these Terms shall create or be deemed to create a partnership, joint venture, agency relationship, employment relationship, or franchise relationship between the parties. Neither party shall have authority to bind the other.
All formal notices under these Terms shall be in writing and delivered by email with read receipt, registered post, or courier to the addresses set out in the applicable Statement of Work. Notices shall be deemed received upon delivery.
If you have any questions, concerns, or complaints regarding these Terms or the Services, or wish to report a violation, please contact Pathnovo’s designated Grievance Officer (“Grievance Officer”) whose details are given below:
Grievance Officer: Ankur Shukla
Email: ankur@pathnovo.com
Mobile: +91 7525046551
Grievance Email: grievance@pathnovo.com
Postal Address: Unit 101, Oxford Towers, 139, HAL Old Airport Road, Kodihalli, Bengaluru, Karnataka 560008